Location: Dharan, Itahari, Biratnagar, Birgunj

Qualification | Skills:

• 10+2 completed (preferred Bachelor Completed)
• 1 year in customer facing roles (ISP experience preferred)
• No salary bar for deserving candidate
• Excellent communication and interpersonal skills, strong time management, effective problem-solving abilities and basic computer proficiency.

Key Responsibilities:

• Follow up with customers for renewals and Conduct home visits for feedback, payments and device recovery
• Collect payments and manage billing process
• Recover devices from churned customers
• Execute grid-level customer retention and win-back campaigns
• Collaborate with gird, sales, and customer experience teams
• Communicate with customers via calls, SMS, and visits and Monitor churn and suggest improvements based on competitor analysis
• Must have requirement
• 2-wheeler license
• 2-Wheeler.

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