Skills and Qualifications:

• Qualification: Bachelor’s Degree in Hospitality Management or a related field.
• Experience: 4-5 years of experience in housekeeping or facility management, preferably in a hotel or similar environment.
• Strong knowledge of housekeeping practices and standards.
• Excellent leadership and team management skills.
• Proficiency in time management and organizational skills.
• Strong communication skills, both verbal and written.
• Ability to work independently and make decisions under pressure.
• Attention to detail and a commitment to providing exceptional service.

Key Responsibilities:

• Supervise and coordinate the daily activities of the housekeeping staff to ensure efficient operation.
• Establish and implement cleaning standards and procedures to maintain high cleanliness levels throughout the facility.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with cleanliness and hygiene standards.
• Manage inventory of cleaning supplies and equipment, ensuring that all necessary materials are available and well-maintained.
• Train and mentor housekeeping staff on best practices, safety procedures, and customer service standards.
• Handle guest inquiries and complaints related to housekeeping services, ensuring timely and effective resolution.
• Collaborate with other departments to ensure seamless operations and guest satisfaction.
• Prepare reports on housekeeping activities and communicate with management regarding staffing needs and budgetary requirements.

Source: Merojob

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