Qualification: Bachelors degree in Management with relevant experience in HR functions.

Experience: 1 year in related field.

Job Location: Head Office , Jawalakhel ,Lalitpur

Job Duties & Responsibilities:

• Sourcing, interviewing, and selecting candidates for customer support roles.
• Conducting orientation and providing training on customer service skills, company policies, and product knowledge.
•  Monitoring and evaluating employee performance, providing feedback, and organizing coaching or improvement plans.
• Implementing initiatives to maintain high morale, job satisfaction, and reduce turnover in the support team.
• Addressing and resolving workplace issues or conflicts among customer support staff.
• Ensuring appropriate staffing levels to meet customer demand, including managing shift schedules and work hours.
• Ensuring that customer support staff adhere to company policies, customer service protocols,
•  Identifying skill gaps and organizing training sessions to enhance service delivery and customer interaction skills.

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