Key Roles and Responsibilities: 

• Manage, maintain, monitor and troubleshoot the IT infrastructure (LAN and WAN), including servers, networks, and computer systems
• Provide technical support to department, staff, hardware, software, and network-related issues
• Install, configure, and updated software and hardware as required
• Ensure the security of The IT systems and data through regular updates, backups, and security measures
• Maintain inventory of all IT equipment and ensure proper functioning
• Provide training and support to users on new technologies and systems
• Stay updated with the latest technology trends and advancements to suggest improvements
• Provide support on life Insurance Core software and other applications
• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
• Familiar with relational database management systems and able to generate custom reports
• Ensure the effective operation of all necessary ICT system with ICT policy and international best practice to maintain complete ICT systems management
• Perform any other related duties as assigned by the Line Manager.

Person Specification or Technical Knowledge Required:

• Bachelor’s degree in information technology, Computer Science, or a related field
• Previous experience in IT or a similar role is preferrable in Insurance industry
• Proficiency in managing and troubleshooting Windows operating systems
• Familiarization on Cisco, MikroTik and Fortinet networking environment
• Strong knowledge of Database management systems
• Understanding of cybersecurity principles and best practices
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team, learning ability, to work under pressure and for extended time
• Preference shall be given to candidate who have global certifications like A+, Network+, Security+, CCNA, ITIL, CEH or database certification etc.

Reports to IT Head

Kindly send your CV and documents via email (until 20 Bhadra, 2081).

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