Other Specification:

• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs).
• Ability to install, configure, and maintain computer hardware (desktops, laptops, printers, peripherals).
• Knowledge of cybersecurity principles, practices, and tools.
• Proficiency in performing system backups and disaster recovery procedures.
• Basic understanding of database management systems (e.g., SQL, MySQL).
• Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).
• Proficiency in providing end-user support and managing helpdesk systems.

Job Description:

The IT Officer is responsible for maintaining and supporting Yoso International IT infrastructure, ensuring systems are secure, efficient, and reliable. This role involves troubleshooting technical issues, managing hardware and software, and assisting with the implementation of new technologies to enhance organizational performance.

Duties and Responsibilities:

• ERP Setup and Configuration: Oversee the setup, configuration, and customization of the Odoo ERP system to align with business requirements, particularly in B2B sales.
• Module Management: Manage and optimize the ERP modules related to sales, CRM, inventory, invoicing, and supply chain.
• Data Management: Ensure the accuracy, security, and integrity of sales data, customer records, and product details in the ERP system.
• Automation: Implement and manage automation tools within Odoo to streamline sales workflows, including lead generation, invoicing, and reporting.
• System Updates and Maintenance: Regularly update and maintain the ERP system, applying patches, updates, and ensuring that the system is running smoothly.
• Sales Analytics: Generate detailed sales reports and forecasts using the ERP system to support business decision-making.
• CRM Support: Ensure the CRM system within Odoo is well-integrated with sales processes, allowing for seamless tracking of customer interactions, orders, and sales performance.
• Sales Process Improvement: Collaborate with the sales team to identify bottlenecks in the sales process and propose technical solutions using the ERP system.
• Price and Product Management: Manage pricing configurations, discount rules, and product catalogs in Odoo.
• User Training: Train staff on how to use the Odoo system efficiently, especially sales and support teams.
• Troubleshooting: Provide technical support to resolve ERP-related issues encountered by the sales team or other departments.
• System Monitoring: Monitor system performance, identify bugs, and work closely with external vendors or internal teams for timely resolutions.
• Integration: Ensure seamless integration between Odoo and other platforms (e-commerce, marketing, accounting, etc.) used by the company.
• Data Security: Implement and maintain data protection measures, ensuring compliance with company policies and legal requirements.
• Backup and Recovery: Oversee data backup, disaster recovery plans, and risk management procedures for the ERP system.
• Cross-Departmental Collaboration: Collaborate with other departments (accounting, procurement, etc.) to ensure smooth operations across the company's ERP system.
• Vendor Management: Work with Odoo consultants or third-party service providers for advanced system configurations or troubleshooting.
• Documentation: Maintain technical documentation for ERP processes, system updates, and sales workflows.

Source: Merojob

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