Job Description

• Provide first-level support for hardware, software, and network issues.
• Troubleshoot and resolve technical problems via phone, email, or in-person.
• Install, configure, and maintain computer systems and applications.
• Assist in the setup and maintenance of IT equipment (desktops, laptops, printers, etc.).
• Manage user accounts and permissions in various systems.
• Document and track support requests, ensuring timely resolution.
• Collaborate with other IT team members on various projects.
• Maintain a high level of customer service and communication.

Job Requirements

• Proven 6 months of experience in an IT support or helpdesk role.
• Bachelor Degree.
• Familiarity with network concepts and troubleshooting.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Source: Froxjob

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