Location: Trade Tower, Thapathali, Kathmandu
Qualifications | Skills:
- Bachelor Degree preferably in IT from recognized Institution
- Must have worked in call center environment
- Minimum Three year experience in Customer service industry, and minimum 1 year experience in team lead
- Proven experience in team management, call analysis and Technical issue resolution.
Key Responsibilities:
- Ensure efficient and high quality service delivery
- Monitor performance metrics, including call handling, first call resolutions and customer satisfaction scores
- Assist team member is troubleshooting networking connectivity, hardware and software issues
- Analyze support trends and recommend process improvements to enhance service quality and efficiency
- Provide feedback to Product and Operations team based on costumer issues and support trends.
Job Detail Active
-
Job Type :
Full Time
-
Salary :
Not Disclosed
-
Experience :
3 - 4 (Years)
-
No. of Vacancy :
-
Min. Education :
Bachelor Degree
-
Last Date to Apply :
October 15, 2024
8 day(s) left