Major Roles and Responsibilities: Manage incoming calls in a timely manner. Handle customer inquiries and provide accurate, valid and complete information by using the right methods/tools. Lead follow-ups and conversion. Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and determine possible causes. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions, are taken. Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customer’s needs to achieve satisfaction; Follow communication procedures, guidelines, and policies. Core Competencies: Excellent oral and written communication skills in both Nepali and English. Attention to detail with proactive and ability to plan on assigned tasks. Ability to synthesize the information based on available data. Excellent interpersonal teamwork, and time management skills. Eligible professionals are encouraged to e-mail your updated resume.

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