Key Responsibilities:

• Oversee the day-to-day operations of the company, including recruitment, placement, and deployment of candidates.
• Ensure compliance with local and international labor laws and regulations.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Build and maintain strong relationships with clients to understand their staffing needs.
• Negotiate contracts and agreements with clients and suppliers.
• Address and resolve any client complaints or concerns promptly.
• Supervise and mentor a team of recruitment consultants and support staff.
• Conduct performance evaluations and provide feedback to staff.
• Identify training needs and organize professional development programs for the team.
• Identify new business opportunities and develop strategies to expand the client base.
• Collaborate with the marketing team to create and implement effective marketing campaigns.
• Monitor market trends and competitors to stay ahead in the industry.
• Prepare and manage the budget for the operations department.
• Monitor financial performance and report on any variances.
• Ensure cost-effective use of resources and implement measures to control costs.
• Ensure all recruitment activities comply with legal and regulatory requirements.
• Prepare regular reports for senior management on operational performance, financial status, and client feedback.
• Maintain accurate records of all transactions and activities.

Job Specification:

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 3-4 years of experience in a managerial role within the manpower or recruitment industry.
• Experience in operations management, client relations, and staff supervision.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong negotiation and conflict resolution skills.
• Ability to work under pressure and meet deadlines.
• Thorough understanding of recruitment processes and employment regulations.
• Knowledge of local and international labor laws.
• Awareness of market trends and competitive landscape in the manpower industry.
• Highly organized and detail-oriented.
• Results-driven with a strong focus on achieving targets.
• Proactive and able to take initiative.
• Strong ethical standards and integrity.

Source: Kumarijob

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