Job Specification:

Compliance and Quality Assurance

• Ensure all fiber installations and maintenance activities meet the company’s quality standards and comply with industry regulations.
• Conduct regular audits of fiber installations and maintenance practices to ensure adherence to best practices.
• Implement continuous improvement processes to enhance service quality and operational efficiency.

Reporting and Performance Monitoring

• Prepare and present regular reports on fiber network performance, installation progress, customer satisfaction, and other key metrics.
• Use data analytics to monitor network performance, identify trends, and make data-driven decisions.
• Develop key performance indicators (KPIs) to track the effectiveness of the fiber network and related activities.

Collaboration and Cross-Functional Coordination

• Work closely with other departments, including sales, marketing, customer service, and IT, to ensure seamless service delivery.
• Coordinate with external partners, such as contractors and suppliers, to align project timelines and objectives.
• Facilitate communication between the fiber department and other business units to achieve company goals.

Source: Kumarijob

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