Job Description:

Manage Business Operation Process

• Standardize the business process and system in coordination with Head of Operations
• Systematize the inventory, materials and resources and their efficient utilization.

Planning, Controlling and performance improvement

• Set the sales target for each of the outlets 
• Audit and check the operation procedure in order to maintain the KPI of each outlet
•  Modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure.

Monitoring the work progress & overseeing day-to-day operations

• Be informed and get updated about all chain and franchise outlets.
• Oversee the job functions of operations team
• Work with admin and operations to ensure smooth operations in all chain and franchise outlets.
•  Get updated about the operation of Bakery team, and its harmonization with the outlets for requisition-supplies and any issues raised
• Check for variances in supply chain management.

Operation Strategy

• Develop core operational strategies in order to maintain the consistency in product, maximizing the sales and enhancing the customer satisfaction
• Develop the core competencies of Himalayan Java for product development and operation
• Assist Outlet Managers to set the sales targets and achieve them
• Devise strategies to achieve targeted growth in coordination with GM
• Develop key metrics for operation and evaluate regularly.

Liaising with employees, founder, consultants and other stakeholders

• Act as a bridge between employees and the management team
• Liaise with the consultants, supply chain partners, customers and other stakeholders
• He shall coordinate with founders and consultants for major decisions regarding operation
• He shall coordinate between all the parties and make sure things are run smoothly in and between every other chain.

Empowering team members

• Be responsible for training the operational team at different branches
• Create an enabling working environment for all team members to perform optimally
• Liaise with the Finance Department and Human Resource Department to ensure staff well-being, growth and happiness
• Enable team members as decision makers through trainings and other tools. 

Product launch and Promotion 

• Liaise with Team for innovative product launch and ensure their promotion
• and enhancement of various other promotional activities and offers
• Coordinate with the corporate partners for the various promotional activities.

Maintaining quality standards

• Confirm the quality maintenance and uphold consistency in the quality of product and services
• Ensure the compliance of health and sanitation regulations and maintenance of health safety and security.

Strengthening the brand 

• The Line Manager along with the team shall carry “Himalayan Java” as a brand, and work continuously to drive the brand forward through continuation (of Himalayan JAVA’s rich culture) and innovation (of products, services and processes). 

Source: Merojob

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