Qualification and Experience:

• Bachelor’s degree in Business Administration, Law, or a related field.
• 2to 3 years of experience in dispute resolution, operations, or any similar field.

Job Description:

• Resolve transaction issues by settling and reconciling customer-raised concerns promptly and accurately.
• Manage the dispute resolution process for disputed transactions, ensuring efficient and timely handling.
• Communicate effectively with customers and stakeholders, providing updates and assistance throughout the resolution process.
• Maintain accurate and comprehensive records of all transactions, investigations, and resolutions to ensure compliance with internal policies and regulatory requirements.
• Collaborate with finance, compliance, and customer service teams to ensure seamless coordination in resolving disputes.
• Analyze recurring transaction issues to identify trends, root causes, and opportunities for process improvement.
• Monitor dispute workflows to ensure adherence to service level agreements (SLAs) and maintain high levels of customer satisfaction.
• Prepare and present reports on dispute resolution metrics to management, highlighting areas for improvement.

Required Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills for managing customer and stakeholder interactions.
• Ability to work collaboratively across teams and manage multiple tasks effectively.

Benefits of Working at eSewa Ltd:

• Stellar opportunity to work with the rising company
• The amazing and passionate young team, beautiful office space
• Trust of biggest FinTech company
• One-of-a-kind company culture and growth opportunities to accelerate your career progression.

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