Job Description:

• Ensure that guests receive exceptional service and satisfaction
• Handle guest complaints and issues promptly and effectively, striving to resolve them to the guests' satisfaction
• Overseeing all departments, including front desk, housekeeping, food and beverage, maintenance, and other services
• Collaborate with department heads to ensure efficient operations and adherence to brand standards
• Monitor daily operations to ensure compliance with safety, health, and hygiene standards
• Provide guidance and support to department heads and staff members
• Assist in recruitment, training, and development of hotel staff to maintain high-quality service
• Encourage teamwork and foster a positive work environment
• Assist in creating and monitoring budgets for various departments
• Work to achieve revenue and profit targets
• Monitor the physical condition of the property and coordinate maintenance and repairs as needed
• Address any safety concerns or incidents promptly and effectively.

Job Specification:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of hospitality industry trends and best practices
• Ability to develop and implement effective strategies to drive revenue and guest satisfaction
• Proficiency in financial management, including budgeting and forecasting
• Understanding of restaurant operations, including front desk, housekeeping, food and beverage, and maintenance
• Ability to recruit, train, and supervise staff
• Experience in implementing and maintaining quality standards and procedures.

Source: Kumarijob

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