Job Description:

• Ensure that guests receive exceptional service and satisfaction throughout their stay.
• Handle guest complaints and issues promptly and effectively, striving to resolve them to the guests' satisfaction.
• Collaborate with department heads to ensure efficient operations and adherence to brand standards.
• Provide guidance and support to department heads and staff members.
• Assist in recruitment, training, and development of hotel staff to maintain high-quality service.
• Collaborate with the sales and marketing team to implement strategies for increasing occupancy and revenue.
• Participate in sales calls and client meetings to promote the hotel's services and facilities.
• Ensure the hotel operates in accordance with all applicable laws and regulations.

Job Specification:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of hospitality industry trends and best practices
• Ability to develop and implement effective strategies to drive revenue and guest satisfaction
• Proficiency in financial management, including budgeting and forecasting
• Understanding of restaurant operations, including front desk, housekeeping, food and beverage, and maintenance
• Ability to recruit, train, and supervise staff
• Experience in implementing and maintaining quality standards and procedures.

Source: Kumarijob

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