Job Description:

• Ensure that guests receive exceptional service and satisfaction throughout their stay.
• Handle guest complaints and issues promptly and effectively, striving to resolve them to the guests' satisfaction
• Collaborate with department heads to ensure efficient operations and adherence to brand standards
• Monitor daily operations to ensure compliance with safety, health, and hygiene standards
• Provide guidance and support to department heads and staff members
• Assist in recruitment, training, and development of hotel staff to maintain high-quality service
• Participate in sales calls and client meetings to promote the hotel's services and facilities
• Monitor the physical condition of the property and coordinate maintenance and repairs as needed
• Ensure that the hotel's appearance and facilities are well-maintained and in compliance with brand standards
• Ensure the hotel operates in accordance with all applicable laws and regulations.

Job Specification:

• Minimum experience of 2-3 years in similar position
• Bachelor's degree in related field
• Strategic Planning and Decision-making abilities
• Excellent organizational and multitasking skills
• Strong communication and interpersonal skills
• Experience in the hospitality industry is a plus
• Bachelor's degree in Business Administration or related field.

Source: Kumarijob

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