Job Description:

• Inbound processing of physical packages into the system and subsequent transfer to the sorting center.
• Handling failed delivery packages, communicating with sellers, and acknowledging receipt.
• Providing excellent customer and seller service by addressing inquiries and complaints according to Daraz SOPs.
• Effective communication through email and complaint generation as needed.
• Managing challenging customer and seller interactions using strong interpersonal skills.
• Handling after-sales processes for walk-in customers, including returns and refunds.

Job Specification:

• Strong reading and writing abilities for accurate documentation.
• Proficiency in computer operations and relevant warehouse management software.
• Ability to effectively use smartphones for communication and operational tasks.

Source: Kumarijob

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