QUALIFICATIONS:

Technical Skills

• 1.5+ years in customer support or technical support with experience in handling enterprise clients.
• Proficiency in help desk/ticketing systems and CRM platforms.
• Strong understanding of technical support processes and troubleshooting methods.
• Proficient in MS-Office
• Proficient in English; additional languages are a plus.

Soft Skills

• Excellent communication and interpersonal skills, especially with high-profile clients.
• Ability to work independently, manage priorities, and collaborate effectively across teams.
• Detail-oriented and organized, with a focus on delivering top-tier service.
• Problem-solving mindset with an eagerness to exceed customer expectations.

Experience:

• 1.5+ year in customer support or technical support.

Languages:

• Excellent English: both written and spoken.
• Other languages are a plus, but not a requirement.

Education and other:

• Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship.

Source: Merojob

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