Job Description:

• Greet clients, customers, and guests with a friendly and professional demeanor.
• Handle incoming calls, emails, and messages; redirect them as needed.
• Maintain records, files, and documents related to visitors, staff, and administrative tasks.
• Handle courier services and mail distribution.
• Receive and verify customer orders via phone, email, or online platforms.
• Enter orders into the company’s system accurately.
• Check product availability and stock levels.
• Notify relevant teams of low stock or inventory requirements.
• Address and resolve discrepancies in orders, such as missing items or incorrect details.
• Maintain records of all order transactions.
• Prepare reports related to order processing and delivery.

Job Specification:

• Provide feedback to management on customer preferences or recurring issues.
• Support marketing and promotional activities by sharing information with customers.

Source: Kumarijob

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