Relationship Officer – Digital Banking [Junior Officer / Officer]

Minimum Eligibility Criteria and Experience:

• Candidates should have a Master’s Degree in business, finance, marketing, or a related field, or an equivalent degree from a recognized University.
• Age: Not exceeding 35 years as on last day of application submission date.
• At least 3 years of professional experience in marketing and / or sales.
• Proven experience in customer service, relationship management, or a related field, preferably within the fintech or digital payments industry.
• Familiarity with digital wallet platforms, mobile banking, or other financial technologies is highly desirable.
• Proficiency in using customer relationship management (CRM) tools and other software applications to track and manage customer interactions.

Required Skills / Competencies:

• Develop and execute strategic plans to enhance digital wallet business.
• Collaborate with internal teams to optimize wallet features, functionalities, and user experience.
• Lead marketing initiatives to promote wallet adoption and usage among target audiences.
• Identify and forge partnerships with agencies, merchants, and other stakeholders to expand the wallet ecosystem.
• Monitor and analyze key performance indicators to track wallet performance and identify areas for improvement.
• Provide support to customers and merchants regarding wallet-related queries and issues.
• Stay updated on industry trends, competitor offerings, and regulatory requirements to ensure compliance and competitiveness.
• Prior experience of Banking shall be preferred.

Additional Information are as under:

• The Bank reserves the right to reject any / all applications without assigning any reason whatsoever. Depending upon the number of applications received, the Bank may revise the minimum criteria as stated above and call only shortlisted candidates for further selection process.
• Only candidates getting through the initial screening will be contacted for further selection process. Canvassing at any stage of the processes shall lead to disqualification of the candidate for this vacancy and any future recruitment process.
• No Telephone queries will be entertained. Application received from any other medium other than the Bank’s website shall be disqualified.

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