Job Description:

• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all packages plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advances deposit requirements.

Job Specification:

• Minimum Bachelor Degree
• Able to Speak multiple language
• Previous Hotel- related experience Desired
• Experience in Hotel Software and their Functionalities
• Able to work independently as well as a team player
• People oriented and results-driven
• Require TWO-WHEELER
• Communication skills, Flexibility (e.g.: adaptability, willing to change), Initiative, Adaptability, Resilience, Strong interpersonal skills, Attention To Detail, Multitasking.

Source: Kumarijob 

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