Other Specification

• Minimum of 1 year of experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using CRM software and other relevant tools.
• Strong problem-solving skills and attention to detail.
• Patience and ability to handle challenging situations calmly.

Job Description

• Provide exceptional customer service through various channels (phone, email, chat, etc.).
• Assist customers with product inquiries, purchases, order tracking, and issue resolution.
• Respond promptly to customer inquiries and complaints, ensuring timely resolution.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Identify and escalate priority issues to appropriate teams or supervisors.
• Keep accurate records of customer interactions and transactions.
• Stay updated on product knowledge, company policies, and procedures.

Source: Merojob

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