Job Description:

• Understand customer needs and offer solutions and support.
• Organize and coordinate sales representatives schedules.
• Research potential leads from business directories, web searches, or digital resources.
• Receive and report on all sales leads.
• Supervise sales representatives and assistants.
• Answer potential customer questions and follow-up call questions.
• Work with sales team when closing sales.
• Assist sales representatives and team to meet and exceed goals.

Job Specification:

• High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred.
• 1 plus years' previous experience in customer support, client services, sales, or a related field
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
• Focused on customer service.
• Excellent verbal and written communication skills.
• Persuasive and goal-oriented.
• Excellent customer care and focus; ability to assess customers' needs and provide correct answer, path, troubleshooting, or method for a positive customer experience.
• Ability to multitask, prioritize, and manage time efficiently.

Source: Kumarijob

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