Job Description:

• Act as the primary point of contact for customers requiring mechanical service or repairs.
• Assess customer needs and determine the scope of mechanical services required.
• Provide accurate cost estimates and timelines for service or repair work.
• Coordinate with service technicians and ensure timely completion of work.
• Communicate service updates and recommendations to customers clearly and professionally.
• Address customer inquiries and concerns regarding service processes and vehicle maintenance.
• Upsell additional services or products based on customer needs and vehicle condition.
• Maintain detailed records of service appointments, customer interactions, and vehicle histories.
• Ensure compliance with safety protocols, quality standards, and company policies.

Job Specification:

• Bachelor's degree in Mechanical Engineering or Diploma in Mechanical Engineering.
• 2-3 years of experience as a Service Advisor or in a similar customer-facing role within the automotive or mechanical industry.
• Excellent communication and interpersonal skills.
• Customer-focused with a service-oriented mindset.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in computer applications and software related to service management.
• Willingness to learn and stay updated on automotive industry trends and technologies.

Source: Kumarijob

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