Job Description:

• Lead and oversee the entire service department of company, ensuring efficient and effective delivery of service solutions.
• Develop and execute service strategies to meet customer needs and achieve business objectives.
• Manage a team of service managers, engineers, and technicians, providing leadership, guidance, and mentorship.
• Analyze service operations and recommend improvements to enhance efficiency, productivity, and profitability.
• Handle escalated customer issues and complaints, ensuring prompt resolution and maintaining positive customer relationships.
• Prepare and present service reports and updates to senior management.
• Stay updated on industry trends, technologies, and best practices in service management.

Job Specification:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field
• 3- 5 years of progressive experience in a leadership role within the service industry, preferably in a technical or industrial setting.
• Strong leadership and managerial skills with a proven track record of leading teams and achieving results.
• Excellent problem-solving, decision-making, and strategic planning abilities.
• Effective communication and interpersonal skills, with the ability to interact professionally with customers and stakeholders.

Source: Kumarijob

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