Department : Customer Service / Client Communication 

Job Requirements: 

• At least Bachelor’s degree (or running) in any stream 
• 1 year of relv. experience in the call center/customer service dept. is highly preferred 
• Excellent communication and interpersonal skills 
• Ability to organize tasks and manage multiple priorities.

Benefits:

• 1.5 days weekly off (For full timers only) 
• Social Security Fund 
• Festival allowance 
• Friendly and Collaborative work environment 
• Good Networking opportunities 
• Enhance Interpersonal and problem-solving skills.

Job Description:

• Assist in planning various programs that maximize the output and productivity of the service operations department. 
• Provide feedback to the service operations team regarding telephone etiquette, product information given and procedures. 
• Provide proper rating to all the service operations team (CSR, Customer Care, Foodmandu Fresh) 
• Provides accurate and timely reports on a daily/weekly/monthly basis on call quality, productivity, availability and other key metrics as determined. 
• Provide performance expectations, action plans and development plans to improve call quality. 
• Identify problems, their possible solutions and provide actionable insights for performance improvements. 
• Organize team meetings/communication sessions to address and discuss the issues for possible solutions. 
• Conduct/Lead Training sessions. 

Source: Merojob

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