Other Specification:
- Excellent communication skills with a polite, interactive, and approaching tone
- Basic know-how of IT-related courses to solve students’ queries over the phone calls (Training will be provided for couple of weeks)
- Basic knowledge of sales & marketing
- At least 1 year experience in customer service/reception/call center
- Must have completed Bachelor's degree in a related field
- Problem-solving nature with a calm attitude to handle any type of student inquiries regarding the courses/services
- Dedicated towards finishing the follow-up calls in a timely manner
- Highly motivated to convince students to visit the office for counseling
- Organize records of student details for appropriate future follow-up
- Ability to handle student complaints on a professional & respectful manner
- Ability to work in a fast-paced working environment and under pressure
- Build strong relationships to retain existing students by ensuring they are getting the best service
- We believe retention of regular students brings potential new students.
Job Description:
- Conducting follow-up calls to prospective students who have expressed interest in the courses offered by the institution (converting them for admission)
- Providing information about the IT training courses offered by the institution
- Assisting students in selecting the appropriate training program based on their needs and career goals
- Maintaining accurate records of all interactions with prospective students
- Meeting or exceeding weekly and monthly sales targets set by the institution
- Collaborating with the marketing team to develop effective strategies to attract new students and retain existing ones
- Participating in training sessions to stay updated on the latest industry trends and to enhance your knowledge of the courses offered by the institution
- Providing exceptional customer service to ensure student satisfaction and retention.
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
30000 - 22000(NPR )
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Experience :
1 - 2 (Years)
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No. of Vacancy :
1
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Min. Education :
Bachelor Degree
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Last Date to Apply :
March 23, 2023