Key Responsibilities:

• Supervise and coordinate the activities of front desk staff, housekeeping, and other departments.
• Ensure high standards of customer service and guest satisfaction.
• Manage staff schedules, training, and performance evaluations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor and maintain inventory levels, ordering supplies as needed.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist in the development and implementation of operational policies and procedures.
• Prepare and review daily, weekly, and monthly reports.
• Collaborate with other department heads to ensure seamless operation.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a supervisory role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office Suite and hotel management software.
• Strong team player with the ability to work independently.

Source: Merojob

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