Responsibilities:

• Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner.
• Identify and assess customer needs to provide accurate and effective solutions.
• Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers.
• Stay updated on product/service changes, updates, and promotions.
• Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
• Provide feedback to the management team on recurring issues and contribute to the improvement of processes.
• Communicate proactively with customers regarding job demands and information.
• Effectively convey complex information in a clear and understandable manner.
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Encourage creativity and risk-taking.
• Suggest and organize team building activities.

Required Qualifications and Skills:

• Minimum Bachelor degree/ high school diploma
• At Least 2-3 years of previous experience in customer service or a related field is preferred.
• Able to work independently and coordinate with team members
• Good communication skills and leadership skills
• Ability to learn new technologies quickly
• Proven work experience as a  supervisor
• Good PC skills, especially MS Excel.

Source: Merojob

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