Other Specification:

• Proficiency in the use of the computer and software applications for data gathering and statistical analysis.
• Ability to work effectively in a team-oriented environment
• Demonstrated ability to identify, analyze and resolve problems
• Proven ability to grasp technical concepts.
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Ability to articulate ideas to both technical and non-technical stakeholders
• General proficiency in the use of SMS
• Ability to multi-task.

Job Description:

• Troubleshooting: Investigating and resolving hardware and software issues reported by clients or colleagues in a timely and efficient manner.
• Hardware and Software Installation: Assisting with the setup, configuration, and installation of computer systems, software applications, and peripherals.
• User Account Management: Managing user accounts, permissions, and access rights across various platforms and systems.
• System Maintenance: Conduct regular maintenance tasks, updates, and patches to ensure the stability and security of IT systems.
• Network Support: Assisting in the maintenance and troubleshooting of network infrastructure to ensure uninterrupted connectivity.
• End-User Training: Conduct training sessions for end-users to improve their technical skills and maximize the effective use of IT resources.
• Incident Reporting: Documenting and tracking incidents, problems, and resolutions in a systematic manner.
• Customer Feedback: Actively seeking customer feedback to understand their needs and continuously improve the quality of support services.
• Remote Assistance: Providing remote support to clients or team members, resolving issues without physical presence when possible.
• Customer Support: Delivering friendly and professional customer service, addressing inquiries and concerns promptly and effectively.
• Incident Escalation: Escalating complex or critical issues to higher-level support or appropriate teams for further investigation and resolution.
• Adherence to Policies and Procedures: Complying with company policies, guidelines, and industry best practices to maintain data security and confidentiality.
• Collaborative Approach: Collaborating with colleagues and team members to share knowledge, resolve challenges, and improve overall support services.
• Technology Trends Awareness: Staying up-to-date with the latest technology trends and advancements to enhance skills and provide cutting-edge solutions.
• Process Improvement: Identifying opportunities to streamline support processes and contribute to the continuous improvement of IT operations.

Source: Merojob

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