Position Overview:

A Technical Support Specialist provides assistance and support to clients and internal teams by troubleshooting technical issues, offering solutions, and ensuring smooth operation. This role requires strong problem-solving skills, effective communication, and a good understanding of technology:

• Diagnose and resolve technical issues with applications.
• Proficient in REST frameworks.
• Experienced with API testing tools (e.g., Postman, SOAP UI).
• Exceptional written and verbal communication and interpersonal skills.
• Provide comprehensive, step-by-step guidance to clients.
• Maintain precise records of support requests and resolutions.
• Collaborate effectively with cross-functional teams to address customer concerns.
• Familiarity with application quality assurance (QA) practices is highly desirable.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.

Job Description:

• Execute API testing utilizing tools such as Postman and SOAP UI.
• Address and resolve technical issues via phone, email, or chat.
• Develop and sustain accurate technical documentation.
• Escalate complex issues to the appropriate internal teams.
• Maintain regular communication with clients.
• Conduct quality assurance checks to ensure issue resolution.
• Provide on-site technical support at client locations as required.
• Bachelor in Computer Science
• Freshers are highly encouraged to apply.

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