Technical Writer (Customer Success Support)
Logpoint Nepal Software Company
Jawalakhel,Lalitpur, Nepal
WE ARE HIRING !!!!!!
Professional Qualifications:
- Bachelor's Degree in Computer Science, Information Management, Information Technology, Computer Engineering or a related field
- Minimum 1 year of relevant experience in Technical writing
- Familiarity with security domain and/or similar products
- Basic linux and networking skills
Personal Qualifications:
- Strong analytical skills and attention to detail
- Ability to thrive in a fast-paced and dynamic environment with limited supervision
- Should be energetic and dynamic, an effective team player with good communication and, learning skills.
- Excellent English verbal and written communication skills, with a keen eye for detail
- Ability to translate highly technical information into easily understandable information for customers
- Ability to work under pressure and deliver quality products under tight deadlines
- Should be a proactive and good initiator
Key Responsibilities:
- Deliver high-quality customer-facing documentation for various product lines that help customers understand and resolve the incidents
- Create new technical documentation using informative screenshots
- Identify problem areas of customers and proactively contribute to the guidelines to their improvement in the knowledge base
- Update existing docs to reflect changes to functionality
- Work closely with the subject matter experts to gather technical information to write, update and revise documentation.
- Proactively strengthen your knowledge of current technical writing methods, trends, and technologies
- Test content for accuracy and usability
- Drive the research of national and international technical writing methods
Benefits:
- Attractive salary based on experience and qualifications.
- Social Security Fund (SSF).
- Working in a team environment where initiative and dedication are encouraged.
- An equal opportunity workplace that values diversity and does not discriminate.
- High level of responsibility and excellent career possibilities.
- Open international work environment.
- Festival expense allowance.
- Medical and accident insurance.
- Gymnasium/Fitness Membership.
Source: Merojob
Job Detail Expired
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Job Type :
Full Time
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Salary :
Not Disclosed
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Experience :
1 - 2 (Years)
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No. of Vacancy :
1
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Min. Education :
Bachelor Degree
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Last Date to Apply :
December 28, 2022