Other Specification:

• Minimum of a Bachelor’s Degree, or applications will be considered without a degree if the candidate has experience studying or working abroad in an English-speaking environment.
• Proven experience in telemarketing, sales, or customer service roles, particularly with international clients.
• Proficiency in computer software (e.g., Word, Excel, CRM software) and telephone systems.

Preferred Skills:

• Excellent command of English, both written and spoken.
• Strong communication and presentation abilities.
• Skilled in negotiation and resolving customer concerns.
• Persistent and results-oriented, with the ability to handle customer rejection and stay motivated.
• Strong persuasion and computer skills.
• Excellent time management and the ability to work effectively under pressure.
• Demonstrates honesty, integrity, reliability, and the ability to maintain confidentiality.

Key Duties and Responsibilities:

• Provide exceptional customer service, demonstrating a solid understanding of customer service principles.
• Handle inbound and outbound calls with potential students, engaging them through cold calls and inquiries.
• Use prepared scripts to provide accurate information about college courses, pricing, and any available offers.
• Conduct outbound recruitment calls to prospective students, guiding them from inquiry to enrollment.
• Achieve daily targets by completing a high volume of calls, with the aim of over 100 attempted calls each day, and maintaining thorough notes for admissions counselors.
• Follow up on any inquiries that require additional information to ensure a smooth recruitment process.
• Continuously expand knowledge of the college’s academic programs and extracurricular offerings to effectively counsel students and provide relevant information based on their areas of interest.
• Utilize the college’s CRM system to ensure a high-quality experience for prospective students and maintain accurate records of all student interactions.

Note: Your compensation will range from NPR 30,000 to NPR 40,000, based on your experience and qualifications. This job description outlines the primary responsibilities of the role but is not exhaustive. Duties may be adjusted over time, and the associate should be flexible in their responsibilities to meet the evolving needs of the position.

Source: Merojob

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