Job Description:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Talking to potential customers on the phone and selling products or soliciting donations.
• Tracking customer contact lists, explaining the benefits or advantages of their services.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Call clients and customers to inform them about the company’s new products, services and policies.
• Guide callers through troubleshooting, navigating the company site or using the products or services. 
• Collaborate with other call center professionals to improve customer service.

Job Specification:

• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibile.
• Computer literacy.
• Phone skills, including familiarity with complex or multi-line phone systems.
• In-depth knowledge of a company’s products and/or services.

Source: Kumarijob

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