Other Specification:

• Bachelor’s degree in Marketing, Business Administration, or relevant field preferred.
• Previous experience in ticketing and marketing roles within the travel and tourism sector is advantageous.
• Knowledge of ticketing systems (e.g., Amadeus, Sabre) and booking procedures.
• Strong customer service skills with the ability to resolve issues effectively.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and marketing software.
• Creative thinking and ability to contribute to marketing strategies.
• Understanding of social media platforms and digital marketing techniques.
• Attention to detail and ability to multitask in a fast-paced environment.

Key Responsibilities:

• Handle ticket reservations, bookings, and issuance for outbound tours.
• Coordinate with airlines, hotels, and transportation providers to secure bookings.
• Ensure accuracy in ticketing details and adherence to travel regulations.
• Provide excellent customer service by addressing inquiries and resolving issues related to ticketing.
• Assist customers with itinerary planning, travel options, and visa requirements.
• Assist in developing marketing campaigns and promotional strategies to attract customers.
• Create content for marketing materials, including brochures, flyers, and online platforms.
• Manage social media accounts and engage with followers to promote tour packages.
• Collaborate with the sales team to promote tour packages and achieve sales targets.
• Follow up with potential customers and assist in closing sales.
• Conduct market research to identify trends, competitor activities, and customer preferences.
• Analyze customer feedback and market data to improve service offerings.
• Maintain accurate records of bookings, payments, and customer interactions.
• Prepare reports and presentations for management review.

Source: Merojob

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