Other Specification:

• High school education in relevant stream.
• Minimum 2 years of experience in airline ticketing or a similar role within the travel and tourism industry.
• Proficiency in GDS systems (Amadeus, Galileo, Sabre).
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and work under pressure.
• Proficient in Microsoft Office Suite.
• Customer-focused with a friendly and professional demeanor.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• High level of accuracy and attention to detail.
• Flexible and adaptable to changing work environments and schedules.

Job Description:

• Handle the issuance, re-issuance, cancellation, and refund of airline tickets.
• Assist clients with booking flights, answering queries, and providing information on flight schedules, ticket prices, and travel itineraries.
• Utilize Global Distribution Systems (GDS) such as Amadeus, Galileo, or Sabre for flight bookings and ticketing processes.
• Ensure accurate fare calculations and ticket pricing.
• Coordinate with airlines for flight reservations, ticketing issues, and special travel arrangements.
• Manage travel documents, including itineraries, e-tickets, and invoices.
• Address and resolve any ticketing issues, flight changes, or customer complaints promptly and efficiently.
• Support the sales team with flight bookings and related travel arrangements.

Contract period:  Minimum 2 years.

Source: Merojob

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