Job Description:

• Assist customers with purchasing tickets for events, flights, trains, buses, or other services.
• Handle reservations and booking modifications efficiently, ensuring accuracy and customer satisfaction.
• Guide customers through the ticketing process, including providing information on schedules, pricing, and policies.
• Utilize ticketing software and systems to manage bookings, track inventory, and process transactions.
• Handle and resolve customer complaints and issues related to ticketing, including refunds, exchanges, and cancellations.
• Prepare and submit reports on ticketing activities, sales performance, and customer feedback.
• Ensure adherence to company policies, ticketing procedures, and relevant regulations.
• Stay informed about changes in policies, procedures, and industry trends.

Job Specification:

• Bachelor’s degree in Business, Hospitality, or a related field is a plus.
• Previous experience in a customer service or ticketing role is preferred.
• Knowledge about Galileo And Amadeus system.
• Strong customer service and communication skills.
• Proficiency in using ticketing software, point-of-sale systems, and basic office software (e.g., Microsoft Office).
• Strong organizational and problem-solving skills.
• Attention to detail and commitment to providing high-quality service.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Source: Kumarijob

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