Qualifications:

• Minimum of 2 years experience in a ticketing or travel-related role.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Proficient in computer systems and ticketing software.
• Knowledge of airline and hotel booking procedures and policies.
• Ability to work well under pressure and in a fast-paced environment.
• Bachelor's degree in business, tourism, or a related field is preferred.
• Certification in ticketing or IATA accreditation is a must.

Key Responsibilities:

• Manage and coordinate all ticketing processes, including issuing, booking, and cancelling tickets.
• Ensure accuracy and completeness of all ticketing information, including pricing, availability, and customer data.
• Respond to customer inquiries and provide exceptional customer service.
• Collaborate with airlines, hotels, and other travel partners to secure our customers' best rates and deals.
• Stay up-to-date on industry trends and changes in ticketing policies to ensure compliance and provide the best service to our customers.
• Process refunds and exchanges as needed.
• Generate reports and analyze data to identify improvement and cost-saving opportunities.
• Assist with the development and implementation of new ticketing procedures and systems.
•  Maintain accurate and organized records of all ticketing transactions.

Join our team at Hopnepal.com and be a part of a dynamic and growing company. Apply now for the Ticketing Officer position and help us provide exceptional customer service.

Source: Merojob

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