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Customer Service Representative

Lalitpur, Nepal

Job Description: <ul> <li>Handle and respond to customer inquiries and complaints through social media platforms including Viber, WhatsApp, Email, and Messenger.</li> <li>Provide appropriate solutions and alternatives within the time limits;</li> <li>Refer unresolved customer grievances to designated departments for further investigation</li> <li>Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.</li> <li>Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers’ needs to achieve satisfaction</li> <li>Follow communication procedures, guidelines, and policies.</li> </ul>   Main Requirement: <ul> <li>Experience with customer-based software use of the internet for online information and experience in support is preferable.</li> <li>10+2 passed with command of the English and Nepali languages to communicate</li> <li>Familiar with computers and the Internet</li> <li>Experience in email and communication</li> <li>Hardworking and result-oriented</li> <li>Can work on MS office applications</li> <li>Should also have knowledge about digital payments, e-banking, m-banking, and other banking services</li> <li>Should be flexible in work timing. Willing to work on off days and public holidays.</li> </ul>

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Salary: Not Disclosed
Experience: 1 - 2 (Years)

Expired

Finance Director

Kathmandu, Nepal

Qualifications: <ul> <li> Master’s degree in finance management, accounting or an equivalent university degree; plus</li> <li>Professional experience of at least ten years with at least five years in a similar position, preferably in an international NGO, or equivalent combination of education and experience.</li> <li>Demonstrated experience with financial reporting, financial and general ledger management, financial controls, and project management including demonstrated ability to develop and monitor budgets, and collaboratively manage operational activities.</li> <li> Interest in international development and public health programs as well as an understanding of the synergy between the programmatic, operational, and financial components in project design and implementation.</li> <li> Analytical and conceptual skills, as well as the curiosity and learning agility necessary to be successful in a growing organization with evolving financial and operating systems.</li> <li>Knowledge of donor regulations including USAID and/or other foreign government development agencies, and other multilateral development agencies.</li> <li>Ability to negotiate/support negotiations effectively with donors, troubleshoot issues, and take proactive approaches to improving financial and budget management processes.</li> <li>Excellent capacity building, team building/management, and coordination skills. An ability to ability to delegate responsibilities effectively and coach and mentor junior staff.</li> <li> Well established and practiced organizational and planning skills.</li> <li> Good oral and written English language skills, including the ability to clearly communicate complex financial, compliance and operational issues into layperson language.</li> <li> Demonstrated high-level proficiency in the use of various financial related software (spreadsheets, accounting packages).</li> <li> Collaborative, flexible and solution oriented. Ability to work under pressure, maintain balance when under stress and meet strict internal and donor deadlines.</li> <li>Ability and willingness to flex work hours to accommodate multiple time zones, as needed.</li> <li>Demonstrable respect for all persons regardless of religion, ethnicity, class or gender, with a high comfort level working in a diverse environment with a demonstrated commitment to high professional ethical standards.</li> <li>Personal commitment to Helen Keller’s mission and goals and the values embodied by Helen Keller Intl’s co-founder, Helen Keller: compassion, courage, rigor, and optimism.</li> </ul>   fiApplications will be accepted until the position is filled.

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Salary: Not Disclosed
Experience: 10 - 11 (Years)

Expired

Team Leader

Biratnagar, Nepal

Qualification : Master degree in Management or Water Resources Engineering, Social Science or equivalent. Duration : July 2025 Duty station : Biratnagar Experience:15 years’ of experience in managing community infrastructure development or rural development, of which 10 years’ experience in leading a multidisciplinary team for externally financed projects. Terms of Reference: The detailed Terms of Reference and the format for the application can be downloaded from below link. Only applications received in the given format will be considered for shortlisting. Only shortlisted candidates will be invited for an interview. No telephone or email enquires will be entertained. Please submit your application by filling the given CV format and upload through the link below: Small Irrigation Programme VIP Road, Biratnagar – 9 The Joint Venture promotes workforce diversity and applies positive discrimination to candidates from discriminated groups (women and candidates from Dalit, Janajati, Madhesi/ Terai, and other minority communities).

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Salary: Not Disclosed
Experience: 15 - 16 (Years)

Expired

Project Manager

Mahottari, Nepal

Required Professional Experience: <ul> <li>At least 5 years management experience in national and/or international NGOs.</li> <li>Demonstrated depth of experience and expertise preferably in an NGO context in working with community/grassroots people and organizations, specially focus on Inclusive Education.</li> <li>Demonstrated experience of leading/ managing multiple partners-based project at different levels.</li> <li>Extensive experience and recognized expertise in models and methods of training, facilitation and capacity building, Project Management and organizational development for staffs, communities and government stakeholders.</li> <li>Thorough understanding and experience about Nepal Government’s strategies, policies, guidelines on early grade reading and ICT policies.</li> <li>Strategic, creative, and innovative thinking, solving problems with prudent decision making.</li> <li>Demonstrated experience in capacity building and different approaches to building capacity of partners, staff and organizational competencies.</li> <li>Fluent in Nepali, with good written and spoken English (Maithili speaker is additional value)</li> <li>Experience in using logical frameworks and project monitoring</li> <li>Ensure implementation of Child Protection Policy and Child Safe Organization practices</li> <li>Effective people management maintaining emotional intelligence.</li> </ul>   Required Education, training, license, registration and certification: <ul> <li>Master’s degree in Education, Social Science, management or relevant discipline with at least 2 years of relevant experience</li> <li>Bachelor’s degree in Education, management, social science with at least 5 years of relevant experience.</li> </ul>   Preferred Knowledge and Qualifications: <ul> <li>Expert knowledge of inclusive education, women empowerment, protection.</li> <li>Very good experiences in using digital platforms</li> <li>Work experience in INGO in the relevant area is preferred.</li> <li>Team building, collaboration, facilitation and leadership skills</li> <li>Demonstrated networking, partnership and coordination ability</li> <li>Excellent problem-solving skills and detail orientation</li> <li>Able to work under pressure</li> <li>Understanding of GESI, community-led activities and local advocacy</li> <li>Demonstrate understanding of and commitment to World Vision’s Core Values in the approach to work and relationships</li> <li>High level of fluency in English language (reading, writing and speaking)</li> <li>Willingness to work outside office hours especially when traveling and working with partners and communities.</li> <li>Skilled in MS office applications.</li> </ul>   Travel and/or Work Environment- 50%   Physical Requirements: Regular field visits in Terai geographic context.   Language Requirements: English and Nepali language essential.   Preferred other local languages of WVI Nepal’s working areas.   “World Vision is committed to achieving diversity, as the diversity of our teams is critical to our overall success. WV welcomes applications from qualified professionals all over Nepal. Women, people with disability, and members from other marginalized groups are strongly encouraged to apply.”

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Salary: Not Disclosed
Experience: 5 - 6 (Years)

Expired

Basic Level English Teacher

Dang, Nepal

Subject: English Level: Basic (6-8), 3rd Age: 18-40 years Application fee: Rs. 2000 (The original voucher of the application fee deposited in the Nepal Investment Mega Bank Ltd., internal revenue number: 07701040250528 should be submitted. Exam type: Written and interview Required documents: Hand written application, 2 copies each of citizenship, academic certificate, and teaching license.

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Salary: Not Disclosed
Experience: 0 - 1 (Years)

Expired

Provincial Technical Associate

Dhangadhi, Nepal

Location: Birendranagar, Dhangadhi   Contract Duration: 1 Year Education & Work Experience: Bachelor’s Degree – 4 year(s) experience OR High School certificate- 7 year(s) experience Required Languages: English and Nepali Vacancy Timeline: 2 Weeks   Education: <ul> <li>Completion of Secondary education is required.</li> <li>A university degree (bachelor) in Engineering, Disaster Management, Planning, and any other related social science fields will be given due consideration, but it is not a requirement.</li> </ul>   Experience: <ul> <li>A minimum of 7 years (with high school diploma) or 4 years (with bachelor’s degree) of relevant experience in Disaster preparedness or response activities.</li> <li>Experience of supporting the local or provincial governments in disaster preparedness initiatives such as development of DRRM plans, conduction of simulation exercises, development of cluster specific plans, etc.</li> <li>Experience of preparing policy briefs, plans, and project update reports; reviewing preparedness and response documents.</li> <li>Demonstrated technical experience in safer construction and disaster risk management/preparedness.</li> <li>Experience in field supervision and monitoring along with preparing project work plan and implementation plan.</li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc.)</li> <li>Demonstrated social experience in coordinating with different stakeholders and facilitating discussions.</li> <li>Female candidates and candidates from marginalized group will have a distinct advantage.</li> </ul>   Required Languages: <ul> <li>Fluency in English and Nepali is required.</li> </ul>

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Salary: Not Disclosed
Experience: 7 - 8 (Years)

Expired

Project Coordinator

Jajarkot, Nepal

Project Location: West Rukum, Jarjarkot and Salyan, Nepal Service type: Medical Emergency and Health Response Type of Contract: Contract until 30.11.2025 Post Level: Mid-level management Reports to: Community Development Programme Lead (HQ)   Qualifications: <ul> <li>Bachelor’s degree or higher, with specialization in the field of Health, Emergency, Project Management, DRR, Administration, Social Science, Health, Environmental Science, Economics, or other.</li> <li>Minimum 3 years of work experience in the area of project management and/or DRR in development sector</li> <li>Motivated for result based management with dynamic team player capacity</li> <li>Experience in Medical Emergency Response or DRR sector such as Disaster Preparedness, Mitigation, Response, Anticipatory Action</li> <li>Strong team player and comfortable working in stressful emergency situations</li> <li>Strong analytical problem-solving mindset and creativity to develop new systems in the project</li> <li>Experience to provide training, project planning and people management</li> <li>Learning attitude and willingness to develop technical expertise</li> <li>Coach, supervise and train people to achieve the project goal</li> <li>Strong verbal and written communication skills in English and Nepali.</li> </ul>

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Salary: Not Disclosed
Experience: 3 - 4 (Years)

Expired

Provincial Coordinator

Birendranagar, Nepal

Contract Duration: 1 Year Education & Work Experience: Master’s Degree Other Criteria: Bachelor’s degree in combination with 2 additional years of qualifying experience will be given due consideration in lieu of Master’s degree.   Education: <ul> <li>Advanced university degree (master’s degree or equivalent) in Engineering, Disaster Management, Urban planning, Environmental Sciences, Development studies, Sociology, and any related Social Science fields is required.</li> <li>A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with 2 additional years of qualifying experience will be given due consideration in lieu of Advanced University degree.</li> </ul>   Experience: <ul> <li>Up to 2-years (with master’s degree) or minimum 2 years (with bachelor’s degree) of experience in implementation, monitoring and evaluation of projects related to building construction, land use planning or related field is required.</li> <li>Experience of coordinating and working in the federal structure with provincial and local government, stakeholders as well as development partners specially at the provincial level is an asset.</li> <li>Demonstrated technical experience in disaster risk management/humanitarian preparedness and response.</li> <li>Hands on experience in project planning, implementation, management, and coordination at provincial, district, and municipal levels is an asset.</li> <li>Experience on preparing quality reports and other knowledge products</li> <li>Work experience with UN will be an asset.</li> <li>Experience of working in Karnali will be an asset.</li> <li>Experience in the usage of computers and office software packages (MS Word, Excel, etc.).</li> <li>Demonstrated social skill of coordinating with different stakeholders and facilitating discussions.</li> <li>Female candidates and candidates from marginalized group will be given preference.</li> </ul>   Required Languages: <ul> <li>Fluency in English and Nepali is required.</li> </ul>   Required Languages: English and Nepali.

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Salary: Not Disclosed
Experience: 2 - 3 (Years)

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