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Unit Head- Contact Center

Kathmandu, Nepal

Qualification & Experience: <ul> <li>Master’s Degree / Professional Degree with 6 years of relevant experience OR Bachelor’s Degree with 8 years of relevant experience</li> <li>Knowledge on call center technology and practices</li> <li>Knowledge of management methods and techniques</li> <li>Ability to think strategically and lead team</li> <li>Strong troubleshooting and multi-tasking skills</li> <li>Proven experience as a Call Center Manager or in a similar leadership role.</li> <li>Strong knowledge of customer service metrics and tools (e.g., CRM, workforce management systems).</li> <li>Excellent leadership, communication, and problem-solving skills.</li> <li>Ability to handle high-pressure situations with professionalism and empathy.</li> </ul>   Profile: <ul> <li>Ability to work on fast-paced, customer-focused environment with cross-functional collaboration</li> <li>Highlights longer-term implications of issues or situations that facilitates planning for the unit or function</li> <li>Creates new solutions to resolve problems or issues in novel ways</li> <li>Proactively seeks to optimize the financial or business impact of initiatives</li> <li>Stays updated with business developments and take steps to align work towards the business changes</li> <li>Takes personal responsibility for correcting customer problems, corrects problems promptly and un-defensively</li> <li>Able to establish and gain commitment from various parties to achieve one's team objectives.</li> <li>Strives to create exceptional performance for the team</li> <li>Encourages teamwork and bonding within and outside team without compromising delivery of exceptional results.</li> </ul>   Duty Station: Kathmandu but can be placed anywhere in Nepal as per business needs.   What we offer: International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 8 - 9 (Years)

Active

Science Teacher - Secondary Level

Kathmandu, Nepal

Other Specification: <ul> <li>Bachelor's Degree in Science or related field.</li> <li>Teaching certification or relevant experience in education.</li> <li>Strong subject knowledge in Physics, Chemistry, and Biology.</li> <li>Proficiency in using technology and tools for teaching.</li> <li>Strong problem-solving and critical-thinking skills.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to motivate and inspire students.</li> <li>Patience and adaptability to work with diverse student populations.</li> </ul>   Key Responsibilities: <ul> <li>Prepare and deliver engaging science lessons to secondary-level students in line with the curriculum.</li> <li>Develop lesson plans, teaching materials, and assessments to foster active learning.</li> <li>Utilize innovative teaching methods to explain complex scientific concepts.</li> <li>Conduct practical experiments and demonstrations in the laboratory.</li> <li>Evaluate and monitor students' progress through tests, assignments, and feedback.</li> <li>Maintain a safe and conducive learning environment in the classroom and laboratory.</li> <li>Participate in staff meetings, training sessions, and school events.</li> <li>Provide support and mentorship to students for academic growth and career guidance.</li> <li>Prepare students for Basic Level Examination (BLE) and Secondary Education Examination (SEE) with focused guidance and strategies.</li> </ul>   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 2 - 3 (Years)

Active

Faculty Member

Kathmandu, Nepal

We are looking for motivated and highly qualified candidates who meet the following criteria: <ul> <li>A Master's degree in a relevant discipline.</li> <li>A minimum of 2-3 years of teaching experience at the Bachelor's level. Teaching experience at the Master's level is highly desirable.</li> <li>Applied industry experience in the relevant field is preferred.</li> <li>Fresh graduates with impressive academic credentials and a strong passion for teaching are also encouraged to apply.</li> <li>In addition to the above requirements, proficiency in written and spoken English, along with a good working knowledge of MS Office, is expected to ensure effective communication and smooth execution of teaching and related tasks.</li> </ul>   We are currently seeking faculty members for the following courses: <ul> <li>Discrete Mathematics</li> <li>Data Analysis</li> <li>Cloud Computing</li> <li>Web Development</li> <li>Network and Security</li> <li>Computer System and Operating System</li> <li>Programming (JAVA, Python, .NET).</li> </ul>   Required Faculties for Additional Subjects: <ul> <li>Database Management System</li> <li>Computer Networks (CISCO)</li> <li>Web Technologies & Platforms</li> <li>Social & Professional Project Management.</li> </ul>   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: 70000 - 45000(NPR )
Experience: 2 - 3 (Years)

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Customer Service

Lalitpur, Nepal

Other Specification: <ul> <li>Excellent written and verbal communication skills in English and Hindi .</li> <li>Excellent active listening skills</li> <li>Excellent interpersonal and rapport building skills.</li> <li>Patient and empathetic attitude</li> <li>Strong time management and organizational skills</li> <li>Adaptability and flexibility</li> <li>Ability to work comfortably in a fast-paced environment.</li> </ul>   Duties and Responsibilities: Customer service is required to fulfill the maintenance and sales of a company's customers, and they typically have the following duties:   <ul> <li>Provide customer support through various channels such as phone, email, and chat.</li> <li>Stay updated with the company's product offerings, features, and updates.</li> <li>Continuously meet and exceed customer satisfaction targets.</li> <li>Participate in training sessions to enhance skills and knowledge about the product and company.</li> <li>Provide feedback to improve customer service processes and procedures.</li> <li>Display a professional and helpful attitude while representing the company to customers.</li> </ul>   Note: <ul> <li>The company provides training for this position, so prior experience is not required.</li> <li>Working hours 12pm to 9pm(1 hour break in between).</li> <li>One day off per week, national holidays off.</li> <li>Female candidates are encouraged to apply.</li> </ul>   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: 40000 - 23000(NPR )
Experience: 1 - 2 (Years)

Expired

Products Director

Kathmandu, Nepal

Qualification and experience: <ul> <li>Master’s degree in management with 10 years or more experience working in telecommunications industry in product development/ management and minimum 5 years of experience in a Managerial position.</li> <li>Bachelor’s degree in management 12 years or more experience working in telecommunications industry in product development/ management and minimum 8 years of experience in a Managerial position.</li> <li>Experience in working for multinational brand that requires cross functional liaison.</li> </ul>   Profile: <ul> <li>Able to translate the functional strategy with overall business goals.</li> <li>Think ahead of the curve, considering both short-term and long-term implications when making a decision.</li> <li>Has a robust understanding of the business – technology & IT, industry, externalities (market, regulatory, media, technology, competition, etc.) and changing trends.</li> <li>Able to triangulate all data and metrics to size up the overall business performance.</li> <li>Puts customers first when making a decision and establishes a culture of high customer obsession.</li> <li>Encourages and fosters collaboration across functions, levels and borders. </li> <li>Committed to getting the job done and takes accountability for the team’s actions and outcomes.</li> <li>Develops high-performing teams, keeping future capabilities and business needs in mind.</li> <li>Actively provides insights and recommendations for the functional or business unit level strategic plans.</li> <li>Anticipates future needs and develops innovative solutions that addresses longer-term needs of the function or business unit.</li> <li>Recommends opportunities for the company to monetize or improve its bottom line, processes, or strategy.</li> <li>Actively creates the linkages of his/her own function with other parts of the organization to generate greater business value.</li> <li>Takes personal responsibility for correcting customer problems - corrects problems promptly and un-defensively</li> <li>Gets action and commitment of others by forging good relationships with relevant stakeholders involved</li> <li>Focuses ambition for the company and not for self.</li> <li>Takes accountability for team performance and addresses poor performers. </li> </ul>   Duty Station: Kathmandu   What we offer: International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 12 - 13 (Years)

Expired

Chief of Staff

Kathmandu, Nepal

Qualification and experience: <ul> <li>MBA degree with 20+ years of experience in similar capacity with leadership and strategy direction to Customer Experience, and other managerial roles in telecom, IT and electronic industries.</li> </ul>   Desired Skills: <ul> <li>Experience in Telecom or related business</li> <li>International exposure will be an added advantage.</li> <li>Adaptive to dynamic/changing macro/micro economic environment.</li> <li>Gets action and commitment of others by forging good relationships with relevant stakeholders.</li> <li>Ability to translate business strategy of the organization into clear goals to direct the time & effort of the functional/ business unit.</li> </ul>   Duty Station: Kathmandu   What we offer: International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 20 - 21 (Years)

Expired

Front Office Assistant Specialist (Dang)

Dang, Nepal

Qualification & Experience: <ul> <li>Bachelor’s Degree in related field, preferably in Management.</li> <li>Experience in relevant field will be preferred.</li> </ul>   Profile: <ul> <li>Service oriented, Know/How about cross sales and Push sales. </li> <li>Understands impact of own performance on customers Strong communication skills with the ability to articulate findings effectively.</li> <li>Passionate about learning, creating, and working in groups Understand processes to gather needed information or support.</li> <li>Shows agility to adapt to new situations and challenges quickly Implements agreed initiatives effectively.</li> <li>Seeks to learn more about other parts of the department Works on constructive feedback to improve one's work performance Tolerance for ambiguity and openness to feedback.</li> </ul>   Duty Station: Dang but can be placed anywhere in Nepal as per business needs.   What we offer: International Working Environment, Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Bonus, Incentives, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 1 - 2 (Years)

Active

Secondary Math Teacher

Kathmandu, Nepal

Job Description: <ul> <li>Manage student behavior in the classroom by establishing and enforcing rules and procedures</li> <li>Plan, prepare and deliver instructional activities that facilitate active learning experiences</li> <li>Keeping up to date with changes and developments in the structure of the curriculum</li> <li>Taking responsibility for the progress of a class.</li> <li>To ensure that all lessons are planned with clear aims and objectives.</li> <li>Perform other duties as assigned.</li> </ul>   Qualifications and Requirements: <ul> <li>To excel in this role, candidates should have the following qualifications and qualities:</li> <li>A bachelors degree in Education or a related field.</li> <li>Relevant teaching experience, especially in middle school education.</li> <li>Strong communication and classroom management skills.</li> <li>A passion for teaching and a commitment to the success of students.</li> <li>Familiarity with educational technologies and teaching methodologies.</li> </ul>   Source: <a href="https://merojob.com/">Merojob</a>

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Salary: Not Disclosed
Experience: 2 - 3 (Years)

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